Contact

Need help with an order, a return, or a product question? The Loyi customer support team is here for you.

Customer support hours

Our team is available Monday–Saturday, 10:00 am – 6:00 pm.

Call us

When you contact us about a return or exchange, please have your order number and clear photos or an unboxing video ready so we can help you faster.

Returns & exchanges

Looking to return or exchange an item? Read the full Return & Exchange Policy for eligibility, timelines, and how approved claims are resolved.