Refund policy

We offer returns and replacements for damaged or incorrect deliveries. Please submit your claim within 2 days of delivery, with photo or video proof of the parcel’s condition.

To be eligible for a return:

• The item must be unopened, unused, in original packaging, and with the original invoice.
• Returns must reach our warehouse within 15 days of delivery.

After our quality assurance team assesses the returned item, a replacement or coupon will be issued.

Note:

• Customers are responsible for the safe return of items.
• We do not support replacements for change of mind or product preference.
• Instead of cash refunds, we provide coupons for future purchases.